Refund Policy
This policy covers paid subscriptions and one-time credit packs for ProblemBank, provided by Problem Bank.
Last updated 17 October 2026
Refund terms
Our purchases are sold by Paddle, our Merchant of Record. We adopt Paddle’s Refund Policy, including its applicable request periods and statutory consumer rights, rather than setting a separate refund period. Nothing here limits rights you have under applicable law.
Request a refund
Visit paddle.net and provide the order information from your purchase receipt. Paddle handles payment-related customer service and returns. You may also use our contact form for help identifying your purchase; do not send passwords or full card details.
Cancelling a subscription
Cancellation and a refund are different requests. Use “Manage subscription” in Billing & Plans to stop future renewals. Cancellation keeps access until your paid-through date and does not itself request a refund. Payment, cancellation and refund mechanics are governed by Paddle’s Buyer Terms.